Leak adjustment

A one-billing period leak adjustment is available once every five (5) years for all customers who exceed their water budget by over 150 percent. Mechanical breakdown and broken pipes may be eligible for the adjustment provided the customer submits proof that the problem has been corrected. The proof may take the form of a licensed plumber/contractor’s invoice or repair parts receipts. Photo documentation of the repair is recommended but not required. A site visit by the District may be required.

Leak Adjustment Details:

• Once in a five year period
• The customer will be billed at the Outdoor Effecient tier
• One billing period adjustment
• One penalty amount removal
• Customer must be registered on Watersmart to receive the leak adjustment
• Customer cannot have opted out of an AMI meter
• Elevation charges still apply
• Leakage or accidental continuous use amounts in the inefficient tier will not be credited

Request a leakage adjustment, please contact Customer Service via email -  Customer_Service@lvmwd.com or by phone - (818) 251-2200

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